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Vigilance Monitoring professional Network Operations Center NOC design solutions. Managed NOC implementation and support Service Provider (MSP)


Vigilance® Monitoring
Portland, Oregon
Customer Staffed Professionally Designed and Managed Network Operations Centers (NOC)


A fully managed Enterprise health monitoring solution


Looking for a NOC Design Consultant? <-- Click HERE!

Looking for a UNIX Systems Engineer or Admin? <-- Click HERE!

Many Customers would like to operate their own NOC using their own NOC Techs but simply cannot afford the startup and on-going support costs for doing so. Our "NOC in a Box" service solves this problem! Vigilance Monitoring will provide, install, manage and support your entire monitoring infrastructure including console servers, agents, knowledge modules, templates, smart plug-ins and so on. The Customer provides, trains and manages the NOC Techs who will be doing the actual monitoring at their facility. The Customer has total control over the policies, procedures, computer access and day-to-day NOC operations without any of the headaches (or high costs) of maintaining the monitoring environment

This is a very high end, comprehensive, managed monitoring service using BMC Software Patrol agents, Patrol knowledge modules and NOC Best Practices technology.

Easyrider LAN Pro has made a living at building professional NOCs for the past 18 years. Besides BMC Software, we also have a great deal of design engineering experience working with other very high end server and network monitoring software products such as Sun Solstice, Tivoli, Nortel Optivity, HP Openview Operations OVO, HP Network Node Manager NNM, Compaq Insight Manager, NetIQ, Ciscoworks and more in the event that Patrol does not provide enough (or provides too much) monitoring coverage for your needs. We are not software resellers or a VAR so we are free to recommend and use whatever monitoring solution is best for you, not just the products that we get commissions on. We are the only company in the whole wide World that we know of with over 18 years experience making a business out of designing, building and managing professional NOCs. We can identify, install, implement and manage just the right monitoring product(s) to fit your monitoring needs and IT budget.

Whatever solution is chosen, at a minimum it will monitor all Operating system parameters, processes and log file entries. Knowledge modules for most popular applications and databases can be added. We can also write custom monitoring knowledge modules if something is not already commercially available.

 

What you'll get

This is a fully managed Network Operations Center service. Vigilance Monitoring will design, plan, architect, implement and maintain your entire monitoring infrastructure. We will install and configure the enterprise server, server agents, knowledge modules and all other required software on all devices to be monitored. Vigilance Monitoring will take care of all of the routine maintenance, "care and feeding", patch/upgrade installations and so on.

If desired. we can also baseline all of your monitored equipment or train your Techs how to do this. We can help recruit NOC Techs or train existing Employees to become professional NOC Techs. We can help with your Network Operations Center design as well as helping to develop operational policies and procedures for your NOC Techs to follow.

Once your NOC has been built, warnings and alarms can be sent to pagers, e-mail addresses, trouble ticket systems or to monitoring stations that your Techs view in real time. We can also provide dedicated POP e-mail addresses and/or access to our fully featured trouble ticket system.

Once it's operational, Vigilance will continue to manage your monitoring environment and will install patches, updates and so on as required. We can also modify alert threshhold settings, procedures and processes on and ongoing basis, at your request. We are happy to do as much or as little of the day to day operational work as you like.

 

Datasheets

Many "proactive monitoring service providers" use free or almost free monitoring software to deliver their service. It ought to go without saying that expensive, professional grade monitoring software is going to do a lot better job monitoring your environment than free, open source software will.

We are a BMC Software Service Provider Partner. We use or are licensed to use all of the PRODUCTS that BMC or their Partners provide. We also have a lot of experience and in some cases Partenr relationships with other high end monitoring software providers. You would not be "locked in" to using only BMC products if you went with us. We will use whatever monitoring products best suit your needs and budget.

Datasheet information for PATROL FOR UNIX . Specifications for other operating systems are similar.

You can find more details about Patrol and how we can deploy it to solve your business problems HERE.

And still more technical information about how Patrol can be deployed as a total monitoring solution can be found HERE.

 

Pricing

Pricing for this service will be quoted after an initial consultation with the Client. Our pricing is completely dependant on how much or how little monitoring coverage a particular customer needs and wants. These costs would include the choice of monitoring software, the monitoring level of coverage, number of devices to be monitored as well as how much on-going management and support is desired after the initial install.

As a general rule, Vigilance Monitoring will be substantially less than the cost to do it yourself. For example, a recent VAR's quote to provide and install a BMC Patrol powered NOC solution for a Customer wanting to monitor 150 servers was close to $1,000,000! This in spite of the fact that this particular VAR didn't even have someone on staff with any experience building NOCs or even any experience with the software that they were going to charge $1MM to turn up! This is going to be the case with most VARs and Integrators that you deal with. Very few have the internal resources to build a professional NOC, much less do the ongoing support and maintenance. What they will probably do is farm your project out to an Independent Contractor who may or may not know what they are doing but will charge you $250 per hour for this "service". Some deal, huh?

Oh. What was our quote to do this project? Roughly 10% of the VARs quote to install it and about 1% per Month to maintain it. We would happily build and support this Customer's NOC for life for a fraction of what the VAR would charge just for the first 90 days of turn up!

We invite you to shop these prices and our capabilities. Building professional NOCs and monitoring computer and network equipment is what we do. It is not a sideline for us. We are confident that you won't find anyone even close to our competency level in the monitoring area and especially not at these prices.

Can't afford to build your own NOC even at our extremely low prices? Then look into our unattended high end server health monitoring or our professionally staffed enterprise monitoring services at even lower prices! Our monitoring services start at $50 per month per server.

 

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Vigilance Monitoring is a Division of Easyrider LAN Pro, established 1990.